Eternity Solutions (“we,” “our,” or “us”) operates the RMS mobile application (“App”). This Privacy Policy explains how we collect, use, store, and protect information when you use the App.
By using RMS, you agree to the collection and use of information in accordance with this policy.
1. Scope of Application
RMS is an enterprise application intended exclusively for authorized customers of Eternity Solutions. Access to the App requires an active RMS account issued by your organization.
This App is not intended for public consumer use.
2. Information We Collect
We collect only the information necessary to deliver core shipment management functionality.
a) Personal Information
- Name
- Email address
- Role or designation (as provided by your organization)
b) Business & Operational Data
- Shipment IDs
- Origin and destination details
- Vehicle, driver, vendor, and rate information
- Shipment status updates and timestamps
- Concern and resolution records
c) Device & App Information
- Device identifier or push notification token
- App usage logs and diagnostic data (for performance monitoring)
d) Optional Files
- Shipment-related documents (such as proof of delivery images or files), if uploaded by the user
e) Microphone Access (If Enabled)
- The App may request microphone permission solely to support optional in-app audio features (such as audio-notifications , if enabled by your organization).
- No audio is recorded, stored, transmitted, or shared by Eternity Solutions.
- Microphone access is not used for background recording or surveillance.
3. How We Use Information
We use the collected information to:
- Authenticate users and manage access
- Enable shipment creation, tracking, and lifecycle workflows
- Deliver push notifications and operational alerts
- Maintain audit logs and system integrity
- Improve app performance, reliability, and security
- Provide customer support when requested
4. Data Sharing and Disclosure
We do not sell, rent, or share your personal or business data with third parties.
Data may be disclosed only:
- To comply with legal obligations
- To protect the rights, safety, or security of Eternity Solutions or its customers
- To authorized administrators within your organization
5. Data Security
We take reasonable and appropriate measures to protect your data, including:
- Encryption of data in transit
- Secure authentication and access controls
- Restricted internal access to authorized personnel only
While we follow industry best practices, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain information only for as long as:
- Your organization maintains an active RMS account
- Required for operational, legal, or compliance purposes
Data deletion or access requests may be initiated through your organization’s RMS administrator or by contacting us directly.
7. User Rights and Choices
Depending on your organization’s policies, you may:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of data through authorized channels
Requests can be submitted via the contact details below.
8. Children’s Privacy
RMS is not designed for children and does not knowingly collect data from individuals under the age of 16.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last updated” date at the top of this page.
Continued use of the App after changes indicates acceptance of the updated policy.
10. Contact Information
If you have questions or concerns about this Privacy Policy, please contact:
Eternity Solutions
📧 Email: contact@eternityforwarders.com
📞 Phone: +91 91151 15605
📍 Address: SCO 7-A, Sector-7C, Madhya Marg, Chandigarh 160019, India